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Claus Pedersen has the kiosk at the station in Struer, but unlike 7-Eleven, he must not sell DSB-tickets in the west jutland station.
the station’s ticket machine clear, but the reality is, says the kiosk-owner, that the machine often does not work, just as frustrated DSB-customers often leave his shop with a tail of invective after him:
– There is not a day that there is one who comes in and says that there is something wrong with the machine. But the only thing we can do is to give a number to the DSB, so that it can fejlmeldes. Sometimes we do it even though, he says.
Every day we get a mess for one thing or another with the DSB. We don’t have any with the trains to do, and yet being told ‘fuck you’, like some turns the lid of the boxes that we have on the disc in the store. It is especially annoying when it is some of the young employees who are in the kiosk, he says.
He would like to help DSB:
– I have asked the DSB, if I can sell tickets, but they have said no to, because they close udsalgsstederne down, he says.
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– Why do the Manufacturers not sell the DSB tickets?
– It is actually a long time ago that we closed for ticket sales in Struer, and we did because the turnover was too small in relation to whether it could pay to keep open, says Aske Wieth-Knudsen, vice president, DSB.
– But why is it that the kiosk is not allowed to sell your tickets?
– We shall make the equipment available for these kiosks, and the places where there is revenue, we are closing because the costs are greater than earnings.
– 7-Eleven has 23 shops where you can buy tickets. Why do you, to a foreign chain to sell your products, while a local kioskejer not allowed?
– we do It out of their circulation and increased size. We have also closed 7-Eleven stores, where turnover has been too small. There must be a certain volume.
– But if you look at the DSB as a public service rather than a business that needs to make money. How do you think then, that it is in harmony, people must have problems with buying tickets?
It makes good sense that we are not using more of the taxpayers ‘ money than is necessary to drive the DSB. We are working on to drive the DSB as efficiently as possible, so that we can deliver as much as possible back to the community.
– But you get the fewer and fewer customers. Could not win anything back, if I give priority to service rather than the bottom line?
– It is true that we are in a tough competitive environment. Therefore, we need to be really sharp on the price. And it is, therefore, that we have increased the supply of cheap tickets.
– How is your perception of your vending machines?
– in General, running the stable, but I know that there has been a period in Struer, where the machine was unstable. And I would like to apologise. We have put extra into the service, so the machine can provide satisfactory. If the machine does not work, I would urge you to call our customer center, which then can help.
In your contract with the state says: ’It should all stations be possible to buy access to use the train, f.ex. via automatsalg or personal service after the DSB’s assessment.’ How do you think that it is in keeping with a vending machine, which does not work?
– Well, the machine works, but it is true that it has not worked well enough, and we have now put into opposite.
– of Course we live up to the contract.
– Both on the toilet and in the vending machine, use coins, and it is therefore kioskmanden, will be asked to change. What are you thinking about, that it is a lokalkioskejer, as In will not sell your tickets, must service with coins?
– of course I am happy that he is helping our customers, if there are some of them who have a need.
– But how do you have it with a small kioskejer to service a large company such as DSB, because I don’t want to?
– As I said before, we also help our customers. We provide ticket vending machines and electronic solutions available for our customers.
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the Machine will accept credit cards and coins, and if the customers only with a slip of paper, trying to get converted in the Claus Pedersen’s kiosk.
– If we want to exchange money for the vending machine, it costs me money. For example, do I need to pay a greater insurance premium, if there should be more money in the kasseapparatetet. I’ll help if I can, but I get quickly emptied the cash register, if I want to exchange money for many people, he says.
at the same time, DSB has also introduced that it costs two dollars to use the station’s toilets. Also here is the Claus Pedersen or one of his employees, who shall hear of the frustrations:
– It costs two dollars to get into the toilets, and that people can also come in and ask for it to be exchanged, or they ask us to do the toilet clean, even if it is a DSB-wc.
He tells that he is also on social media can see that it goes beyond his kiosk. Here he gets bad reviews, because for example he has not had the opportunity to exchange money:
– It is tiresome to have to hang up signs in the store, because it gives such a negative signal. I’m servicefaget, and that is why it is frustrating to have to say no. I would like to help people, but I also have a business that I must take into account. And it is a little frustrating that I need to compensate for the fact that the DSB’s lack of service.
In november last year, he tried to draw attention to the problem through the Dagbladet Holstebro-Struer, but nothing has helped. It is otherwise very simple, says Claus Pedersen:
– DSB can be sure to forhandlersystemet up and running, and where the dealer also should be taken into account in the system.
– It is natural to ask whether 7-Eleven has exclusive rights to sell tickets for the DSB. It is strange that it is an international chain, which stands for it, he says.
On the DSB’s website you can see that the railways advertise that there are 7-Eleven stores on 23 stations in Denmark.
Plus Skandaletog, timeliness, and customer satisfaction: Goodbye