Every trip to the mailbox can be destroyed by a single type of letters. Bills.
The small giro filled with digits can make even the hottest summer day that feels like a rainy november day. But for 65-year-old Alexander Bove Illum has it since may 2016 been extra tough to take the trip to the mailbox.
In the 30 months she has received a bill of 49 million from Telenor. Even if she could not have been a customer of the telecommunications company in the entire period.
the Whole case began in may 2016, where Amy Bove Illum decided to change his mobile phone plan. She therefore went down in the local Telenor, where everything seemed to be in order.
The 65-year-old woman even had to know that she could easily keep his old number, and Telenor would fix it all for her.
There was just one problem. Nothing happened, even though she was promised that the whole thing would run for three days. After 12 days with a mobile phone, she chose to cancel his agreement, but then rolled the problems for real.
since then, Amy Bove Illum got a bill from Telenor at 49 dollars each and every month.
When I cancelled my subscription, they said that everything was fine, but then started the bills to come.
– I understand it’s bad enough, but they will send a letter which says that it costs 49 dollars to send the letter. Them will they then have, that I must pay. It is very incomprehensible, I have never had a product from them, she says to Ekstra Bladet.
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Here is the letter that Amy Bove Illum has been the last 30 months. Photo: Tim Kildeborg Jensen
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Every month for 30 months, Amy Bove Illum called Telenor in order to tell them about the error.
– They will say that they are very bored of it, and now they will probably get it in order. I tell them that it says they every time. Anyway I get a letter the first of each month, where it says that I owe 49 dollars, because they have sent me a letter. I will not pay because I owe nothing, says Amy Bove Illum to Ekstra Bladet.
In the two and a half years tried the 65-year-old woman to get Telenor to stop. It never succeeded.
But in december last year, she was enough, as suddenly there also came two reminders, and then she had to suddenly pay 249 dollars.
– They have well need customers, and so they think, perhaps, that I give up and buy a subscription with them. I don’t know what they are doing, and it frustrates me. It feels sometimes as harassment, and I’m thinking, ‘it was just as well, satan. There is a letter from Telenor again’.
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Photo: Tim Kildeborg Jensen
– I’m calling every time, and they promise me every time that it is in working order. I think it is rough, says Amy Bove Illum to Ekstra Bladet.
the Extra Leaf in the wake of the many bills spoken with Telenor, that lays down flat.
‘I’m going to start to regret the many times across the Forum. It is a really unfortunate case, where a technical error in our system, unfortunately, repeatedly trigger a bill. We’ve got fixed the bug, so Amy no longer need to be disturbed with unwarranted bills’.
‘I’m really annoyed with the fact that it has taken us so long to rectify the error. It is certainly not up to the customer service, we want to be known for’, writes telenor’s head of press, Alice Klitholm Duch, in an email to Ekstra Bladet.
Facts about Telenor
the Norwegian Telenor is Scandinavia’s leading telecommunications company with a turnover of 131,4 billion Norwegian kroner.
In 2000 the norwegians also occupy the Danish market when they bought Sonofon for about 13 billion Danish kroner, but the first back in 2005 Made their logo out, and they also began to use the Telenor brand.
Later, they also CBB Mobil, Tele 2 and Cybercity.
In the spring of 2007, the danes were really the eyes up of Telenor, who made a deal with dagligvarekæden the Supermarket. Therefore moved telegiganten into 72 Føtex stores the country over.
According to figures from the Danish energy agency was Telenor Denmark’s second largest telecommunications company when it comes to mobile subscribers. Only surpassed by the TDC.
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