more and more customers demand a compensation for delayed trains or cancelled flights, and the policy will help you get to these easier and faster. The Federal Council approved on Friday a request of the Saarland, compensation to transfer automatically.
The countries are calling on the Federal government to consider new legal measures, “such as the automation of the compensation process”. It was not to see that flights and trains can be booked via the App, the compensation must be requested in writing on complex forms, it is called in the application.
“Who is left Bay flight, or train tickets, and then literally at the Gate or station is not allowed to be at the end longer with the Stupid and his financial claims afterwards must run,” said environment and consumer Minister Reinhold Jost (SPD), currently Chairman of the consumer protection Ministerial conference, the German press Agency. The consumer should in the future, in the event of delay or failure of aircraft or train, an automatic compensation – “without form the jungle, without the week long Wait or Trouble with the service hotline”. The go technically, and needs to be addressed swiftly.
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consumer protection in air transport, passengers should be more easily compensated
Felix Hackenbruch
However, more and more customers are demanding your rights. The arbitration Board for public passenger transport (SÖP) is expecting around 32,000 requests for Arbitration this year, which would be twice as many as last year. “About 90 percent of this year has received requests for Conciliation are in the area of flight,” said SÖP-managing Director, Heinz Klewe on Friday in Berlin. The SÖP, based in Berlin, helps clients in Trouble with the Airlines, the Railways, long distance buses or public transport companies, for consumers the Service is free of charge. (with dpa)
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