There is good reason to be skeptical the next time a international company such as Apple refuses to help you with a broken product.
It takes the Danish law firm that has won a matter of principle in consumer complaints about Apple, which until now has refused to correct the errors after a failed repair.
– There is nothing new in legal terms in the case. There are two deadlines to work with: warranty period after the sale of goods act. And so the period of limitation on repairs, says lawyer Christian Alsted Petersson from the Lawyers Arup & White.
– If you have got anything repaired under garantifristen or in a warranty period begins, then the repair is subject to the three year limitation period.
– And here means, that nothing, when the repair is done in relation to the repair will take place, or whether, as here, was a special service, in which Apple offered to repair the computers, who was born with a defect, he stresses.
Apple has after the decision from The consumer complaints board elected to pay the compensation of 2500 euros. In a previous case on the company’s policy in respect of customers chose the Apple else to draw the customer David Lysgaard in court in a vain attempt to get rid of paying.
– therefore, You should be aware of, that regardless of whether it is Apple, Asus, Google, or a completely different company, then you have a requirement that they follow the Danish rules on repairs. I think it’s just not that many are aware of.
– How have you seen Apple’s behavior in the matter?
It was near impossible to get the responsible in the company in the case. Every time you were in contact with them, there was a long wait at all to get a response.
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– it Is so worth it to take the fight to 2500 dollars, as your client has got in compensation?
– For me to see there are some companies that have such a size that it is important that the society find out how they behave. I do not mean necessarily that they should be regulated differently, but now that we have some rules in Denmark, then they must apply for all – also for Apple.
– Just because you have a certain size, you can not make its own rules, believe Christian Alsted Petersson.
– It is of course also dealt with an example in so fundamental a matter.
Apple will not allow itself to be interviewing about the case and about the possible consequence for customers who are in the same situation.
the Facts: How are you covered
the Repairs are covered by the limitation act, which in principle allows you to claim up to three years.
You must always claim within a reasonable time after you discovered the error.
You need to prove that the repair is not done correctly, or that a possible error has occurred due to the repair.
Corresponding to the repair is not to what you can usually expect a similar performance, or is the repair not done properly correct, you can demand remedy.
it Proves to be impracticable and disproportionately expensive for the trader to remedy, you possibly can claim damages if you can prove that you have suffered a loss.
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