Christmas is upon us, and it gives the extra bustle over the country, where many uses of the DSB to come forward and back.
Among them is the comedian Geo, who on Saturday had bought and paid for a ticket and pladsbillet from Aalborg to Aarhus by DSB’s own app. The exit was at 14.03, but when he appeared on the platform, he could see that his train simply did not exist. It made a departure at 13.49, but as a Geo type In a lookup on Twitter.
– unfortunately, no time machine. No one can answer how I could buy a ticket to nothing. Can?
Dear @omDSB I stand on a cold # in Aalborg, and looking far after my train. I had bought a ticket to kl. 14.03 but this train does not exist. There was a 13.49 but have unfortunately no time machine. No one can answer how I could buy a ticket to nothing can In? pic.twitter.com/oJ95OtEsOj
— Geo (@Geocomedy) December 22, 2018
In the advertisement, the DSB tag, and in response to the comedian saith, that he has bought his ticket, when you still believed ’that the work on the line would be completed according to plan’. Furthermore, it sounds that the changes were announced in the roadmap.
The explanation may, however, sounds a little hollow, standing on the cold platform could Geo note that on both the ticket and pladsbillet was ‘valid’ in red letters.
Ekstra Bladet has been in sms contact with Geo, who do not want to put up for an actual interview. He writes, however.
‘I was just wondering, that it ik’ get the message one way or another over the change. I flew with SAS yesterday, which was also delayed, and there I was all the time texting is that there were changes, and it was on the screens in the airport. At Aalborg Station, I could only see that my train did not exist’.
Geo says, that he asked a conductor, who asked him to go to the 7Eleven, which stands for ticket sales at the station. Here he was, however, not much the wiser. He is now finally on the way to Aarhus, denmark, in a new train.
‘I am now on the road on jobs in Aarhus, and they have now as a service from my side got to know, that I, unfortunately, comes too late. I thought they were, when now they have paid for me,’ he writes.
One of komikerens many followers on Twitter writing that she was in the same situation last weekend.
the Extra Leaf has been in contact with the DSB’s pressevagt, which investigated the matter. From here it sounds, that one regrets the Geos experience, but it technically has not been possible to contact those who have been affected by the changes.
With airlines to get, as Geo mentions, a push-message at the changes. It is not possible in the current DSB-app is the answer. If it is technically possible to change the ticket gyldighedsstempel, DSB’s pressevagt not disclose. However, it sounds that there is a new app in the pipeline.
Pressevagten calls at the same time, Geo, and others who might be affected to contact customer service, so you can be compensated.
