Denmark and Sweden owns almost 30 per cent of the shares in SAS.
And although both countries in the form of stimulus packages and loans of over two billion. kr. have held the hand of the SAS, says many customers still back and awaiting refund, which had to be dropped several months ago.
See also: SAS secure loans of 2.3 billion
From the Consumer council Think the conclusion is clear.
– the Rules are that, from the cancellation of the company takes place, the customer must have the money returned within seven days. We are in the special situation here, that the whole industry has been extraordinarily affected, and therefore, there has been use a little extra patience.
– But it does not mean that they do not have to pay the money back, says Vibeke Myrtue Jensen, policy adviser at Danish Consumer council, Tænk.
Richard Myrtue Jensen, environmental adviser in the Danish Consumer council. Pr photo
9. april was Gunnar Erb have been a trip to Venice. In march the cancellation of the SAS flyruten, but Gunnar Erb has not seen the shadow of cooperation or money from the carrier.
– I get two mails, where the SAS asked me to fill out a refusionsansøgning. I have done this both times, but they hear not far, and haven’t heard anything further for over two months, he says.
Gunnar Erb have been waiting in vain for over two months on the refund of the airline tickets from SAS. Private
Gunnar Erb, who should have been on the cruise from the Italian city, had other flights with EasyJet and Ryanair.
See also: SAS is sending more aircraft to the wings – will re-open 20 routes in Europe
Both companies paid a refund within 14 days despite the airlines ‘ reputation as the industry’s naughty boys.
Both airlines have, however, also a large number of refunds they have to repay.
– I think, that SAS don’t care about their customers, when I go in and see, how many people who write inside, on Trustpilot, without SAS makes the trouble to reply to anything. I do not think this is a way to treat its customers, says Gunnar Erb.
And Gunnar Erb is not alone.
the business news – 13. may. 2020 – pm. 13:38 Vestager promises of the index finger: a Consumer has right to refund
On Trustpilot flies daily to new critical posts in, and the airline’s Facebook page swims in the lookup, where customers in critical terms demand a refund for a cancelled flight.
’the SAS inform us that our flight is cancelled and we agree full refund. Receiving, however, only 4x 317kr / taxes for the 4 flights out of a total outstanding amount of 22,000 dkk, sounds in one of the many critical reviews about the SAS.’
Authorities message
From Traffic, Construction and Housing sounds, that they have held meetings with several airlines.
the Agency and the airlines would among other things discuss how the companies as soon as possible get processed the many requests for the refund of the tickets they receive in these months of cancelled flights.
’the Board is yet to meet with a few companies, but a picture is emerging of the airlines that are in a very difficult situation, which also, unfortunately, affects their processing time. All companies have indicated that they are doing their utmost to get through sagsbunkerne as soon as possible,’ writes press officer at the agency, Kim Voight Østrum.
Ekstra Bladet tried to address it themselves specifically for the SAS, but it has not been possible.
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——— SPLIT ELEMENT ———
SAS regrets
SAS will provide to Ekstra Bladet, that they have received a record number of submissions from the month of march and forward.
at the same time, the majority of the employees sent home as a result of the coronavirus, why more of the refusionsansøgningerne has been processed manually.
See also: Selling to popular holiday destinations: Flights can be cancelled
the Goal for SAS is that the flights that were canceled in march, will be refunded in June.
– For SAS it is important to emphasize, that we always refund the tickets to the customers who have been cancelled a flight. Unfortunately, the processing time is currently significantly longer than normal, which we regret, says the press officer in the SAS, John Eckhoff.
– We regret, that many customers are waiting for refund, and are now doing everything we can to help them as quickly as possible, says it.
