Hello.
– My husband Flemming has a good friend, Benny.
– Benny think that my husband is always helpful with everything, and in december he announced the so – so Benny – that he would like to give my husband, who turns 80 years old this september, and me a gift.
– It should be a journey to the Island. And benny’s other friend was also with.
– We ordered four tickets with SAS d. 30/12 2019 for 9.392,00. We should fly the d. 5. June and home again d. 12. June.
– And I booked hotel and rental car, so everything was clear.
– But, as the prime minister’s decommissioning of Denmark entered into force 11. march, cancelled we.
– We all are even is pretty much up in years, we were afraid coronasmitte, therefore.
so begins Ina S. a letter to the nation! on the corona-fear, four cancelled flights, and a bad experience with SAS’ customer service. For as reimbursement for four airline tickets was put into It with the account, there was added a ’penalty’ or ’penalty fee’ as it is called in the SAS language, of the payout. And she is difficult to accept.
the nation! have sent It with the letter to SAS in order to know whether it really is the correct way they have handled It with the cancellation on their answers you can read below. Inas letter continues namely as follows:
– As you can see on the pictures of the refund, so think of SAS, we must have 4 x 348,00 kr., therefore 1392,00, return.
– It will say that it has cost us 8000,00 kr.
– I have subsequently contacted SAS and asked where the 8000 kr. is henne, but the answer was that those had the SAS retained.
– I hope that others learn from this history, writes Ina, and SAS has Monday written to the nation!, they have taken hold of the Ina and her companions and offer them a patch on the wound:
When the travelers who cancel a trip, is the ticket’s conditions, which determines what you will be refunded.
– Here, they have cancelled a ticket without refusionsmulighed and thus got refunded the charges in accordance with its terms.
‘Penalty fee’ is, in reality, the ticket price minus taxes.
– After the pandemic broke out, we wanted to give our travellers more flexibility with the thought to change the time of travel.
– It was possible to book on free, although it was not in the ticket terms and conditions, or you could choose a voucher (read more here: https://www.flysas.com/en/traffic-information/message/).
– now We have taken contact to Ina and offered at a voucher for the remaining amount, write the SAS press officer, John Eckhoff, to the nation!, but what are you thinking?
