most of us have probably ordered a pizza, which did not live up to expectations.
A customer, however, had a particularly bad experience as there was hair in the food, and the ham tasted strange.
It prompted the dissatisfied customer to write a critical review of the pizzeria.
And it paid off.
In an email from Hungry.dk, where the customer ordered her pizza, wrote an employee, among other things:
‘We have talked with the restaurant and they will gladly give you your money back, if we need to change a little in your assessment of them and delete it with the ham and the hair? The rest we send, of course, through’
Now rife exchange on the social media.
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Ekstra Bladet has spoken with the director at Hungry.dk, Rune Risom, and he confirms that the email is genuine.
– We have checked up on it. And the email is genuine. A customer has a bad experience with his food and write a critical review. Our employee contact the restaurant and ask for it. It is a common practice.
the Restaurant gives a expression for that they will compensate for it, but they want at the same time, the customer changes his review. It passes our employee mistakenly to the customer, tells the director to Ekstra Bladet.
It irks Rune Risom.
– We are very bored of it. It is not intended that customers should change their reviews.
– If you have a bad experience with the service, you can get the money again – and still write a critical review, he says.
Hungry.dk has on basis of the here, written for the more than 1,400 restaurants, with which they work, in order to clarify that you can’t change in customers ‘ reviews.