830 dollars was the price for two tickets to the big show Disney On Ice. Sara Lund had its ten-year niece, and they were ready to enjoy Mickey Mouse, Donald Duck and all the other Disney legends on ice skates.
There was just one problem. The seats, as Sara Lund had purchased, could not be found.
– I had taken a printout of our seats, so I knew where we were sitting. When we came back to the seats, there was only a single chair, while there was some other next to it. At first I thought that they had taken our seats, but they were actually in the right seats. Therefore, I took hold of some of those responsible to say that my seats did not exist, says Sara Lund to Ekstra Bladet.
Subsequently, she gets hold of a supervisor, according to Sara Lund lays down flat and admit that a mistake has been made.
Sara Lund and søren kierkegaard’s niece, gets offered to some other places. The seats were significantly lower, but she chose to accept, because søren kierkegaard’s niece, had looked forward, like Sara Lund just wanted to enjoy the show without the drama.
When she came home, chose Sara Lund to write to the Live Culture, which was responsible for running the show. Here presented Sara Lund his case in the hope of getting the money back or get some new tickets.
the Article continues under the picture …
Here skates Goofy around together with Mickey Mouse and Mini Mouse at the Disney On Ice show in Ceres Arena on Thursday night. Photo: Ritzau Scanpix
But immediately she is greeted by a wall of rejections. Extra Magazine has been sent to the exchange, where it is made clear that they can do nothing.
First refuses Live Culture, that they have made a mistake, since the space was there and has been there the last five years. But later they recognize that there was a human error, since the team leader had overlooked the square.
‘unfortunately, There is talk about a human error, when he has seen wrong. The chairs were there, the line was there, and he found a solution, which was happy with on the day. Again I do not have the opportunity to do something, now that the show is over’, writes to Sara Lund.
Read the entire exchange including:
the Exchange
e-Mail from Sara:
‘I CBS been asked to contact me to this email address. One of the reserved seats did not exist. The range started at 55, and we were, therefore, space 54. We were referred to the number 19 instead. (The same kind of seats just much further up) And during the break and informed the supervisor that we could move to number 6 or 7 space 10/11(which was completely out on one side). Both options gave worse vision than the reserved tickets, which I am not quite satisfied with’.
the Response from the Live Culture:
‘Thank you for your mail. I do not quite understand? We have been running with the same salsplan in 5 years, and the space was sold to all 5 shows in again this year. The space was there. I have been in dialogue with the Forum, they are also not aware that there was a space missing? Unfortunately, I have not the opportunity to do something now , when the show is over. For a second time you must take hold of our crew on the day – and then they can help on the day’.
e-Mail from Sara:
‘I took hold of your Crew with the blue blouses, which took hold of their supervisor. A tall older gentleman. Both he and your crew could see the seat was missing. On the other side of the stairs started the seat 51. On the other hand, where we were page 54 and 55, it started from 55. Took unfortunately no picture of it, but is sure, your supervisor can confirm the incident. I send just a mail with our tickets, where your supervisor at the bottom has written the new seats. 6/7 10+11. You are very welcome to inquire with the older gentleman, if there is doubt whether this is correct’.
the Response from the Live Culture:
‘unfortunately, There is talk about a human error, when he has seen wrong. The chairs were there, the line was, and he found a solution, which was happy with on the day. Again I do not have the opportunity to do something, now that the show is over’.
e-Mail from Sara:
‘We were not at all satisfied, but there was nothing we could do. I stand the with a ten-year-old, who wanted to see the show. I think we should try to find an acceptable solution when I got offered seats that were bad than the ones I had bought. I had during the show have contacted you and how? Both I, the two from your Crew plus your supervisor looked for my seats, which was not there. So think, it is a suspicious human error. As I said, I think we should try to find a solution to this. Possibly a reimbursement or a voucher for the next time that comes ‘Disney On Ice’ in Copenhagen.
the Response from the Live Culture:
‘As written in the past was the seats there. He informs me that he had seen wrong in the beginning, and as he surveyed the approaching, was the seats. It is only regrettable that he has not been able to find the right number, but I have been inside and see the show, and he informed me that In was satisfied with the solution that was found, which was a few rows further up. You should have expressed to him that you were not satisfied. Unfortunately I can not do more. I have been to the show and accepted the solution that was found.
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After the contact with Live Culture is Sara Lund very dissatisfied with the treatment, as she has been. And she calls at the same time, the episode of a deeply unpleasant and a shoddy way of doing business.
– It has been totally unacceptable. I have not once got an apology or just a statement to the effect that they have made a mistake. But instead, they start more or less to say that I’m lying. Why would I lie about something so stupid. Of course, I get inside and see the show when I have a little girl with. If it was adults, so we had enough scrappy us.
at the same time tells Sara Lund, she didn’t want to make a scene in front of all families with children, and therefore were she not more to those responsible on the ground.
the Extra Leaf has both called and written emails to the Live Culture, but we have not received an answer from them.
