– the Woman lost a few months old phone (Huawei Mate 20 Lite) on the way out of the car.
– the Screen broken. the
It was on February 25,
– After a short time on Google we found out, that 2-3 day ‘screen repair’ available on mytrendyphone.dk for 718 kr.
we said thanks yes, it was Monday the 25 of February, we paid and sent the phone to MyTrendyPhone as the package the day after.
so begins Tommas A letter to the nation! on it, there in his and his wife’s eyes, is pretty poor customer service. Tommas has – as you can see below – spent a lot of time to find out what happens, and the nation! have also tried. In vain. Tommas letter that you can share so that maybe someone, who knows someone in the MyTrenduPhone, who can tell them about the problem, continues namely as follows:
– The 04. march writes the woman as to MyTrendyPhone, to hear whether the phone is on the way back.
– MyTrendyPhone customer service respond that they have not received the phone (which does not fit since the package can be tracked, and we can see that it was delivered to MyTrendyPhone, February 28, screenshot attached).
– To date, we have not received the phone back, and we have contacted MyTrendyPhone 8-9 time via email and telephone.
– time and Time again promises the that the phone is coming next Monday, and they always have one or another excuse for why it is insured. Everything from lack of spare parts for the bustle of the city.
– Last heard from the MyTrendyPhone the 1. april, where they again comes with new excuse and promises that the phone should be ready in 3-4 days. ending the letter from Tommas, as the nation! last Wednesday, sent on to TrendyPhone, and the company shall respond to, what they call on customers who have to wait so long to do, and when they expect to ha’ Tommas ‘ wife’s phone ready. The only response the nation! have got in the mail is the standard response’:
‘Thank you because you contacted MyTrendyPhone’s customer support. We will answer your mail as quickly as possible, and it is our goal to get back to you within 1 business day.’ the
It was on Wednesday.
