Word of mouth is key to success in the hospitality, confectionery, and restaurant industries. It is more than advertising and marketing campaigns. Nothing can make you a household name better than a recommendation from a friend or client who was pleased with the service they received. That word of mouth is a powerful tool in today’s internet age. It can be found on review sites like Tripadvisor and Google. It is there that Toma(Te)Pan on Granada’s Camino de Ronda triumphs over all others.
Their current rating on Google is 4.7 stars. They have more than 400 reviews on Google and a rating of 4.7 stars out of 5. It is their customer service and their amazing cakes that are the best part of their business. Eva Chamorro, her husband Horacio, and she are the owners of the establishment. They also prepare the confectionery items that delight the residents of Granada. It is true that we always get a positive review when we read it. Eva admits that it is important to us that our customers are satisfied because this helps us achieve our goal.
She is a passionate confectioner and has fallen in love with her job. However, she was not familiar with the world of gastronomy until recently. Jaen-born, she studied Tourism, and eventually met her husband. She became a mother after realizing that her work was not suitable for her family. So she started to search for a job that would give her fulfillment and allow her to spend more time with her kids. We thought about all the possibilities and, as Horacio has spent his entire life working in the hospitality industry we decided to open our cafeteria. It was a big change to go from tourism to hospitality. It’s also possible to combine my work schedules with my children and become my own boss.
Toma(Tea Pan) is not your typical cafeteria. This is evident as soon as you walk in. “I wanted to open a small English tearoom with vintage touches, since I had been to many different cities as part of my job. I wanted people to feel at home, and everything was close. To offer this closeness, she started to make homemade cakes to go with her coffees and teas. “It was a great experience for him so I went upstairs to make cakes. It is now a strength of the cafeteria’s cafeteria, “admits Eva. They always have 10 freshly baked cakes available for customers.
These cakes have helped them not only to get positive reviews online but also enabled them to weather the coronavirus crisis. They were extremely difficult months due to the fact that the two salaries that came into our house came from the cafeteria. We had to keep paying everything, but the business was closing and it was really overwhelming. They decided to expand their bakery and offer to take-out. This allowed them to “get out of their own way”. We are still feeling the consequences of the crisis. After two years of losses, it has been difficult to catch up. But you are slowly seeing the light.
After such a difficult period, all they want for the future is to be back to where they were before covid-19. Eva says that “the truth is that we’re very happy here” and that “we aren’t looking to grow.” This will be possible if they keep the same love and dedication they put into their coffees, teas, and breakfasts. We feel the warmth of people a lot, and we want it to continue.”
Toma(Te)Pan Eva Chamorro makes a variety of cakes. Red velvet, chocolate, carrot, white chocolat mousse with brownie, vegan cakes and vegan cakes. The blueberry cloud is the one that wins over all others. The reporter explains that the blueberry cloud is a cake made with homemade blueberry jam and different types of cheese. She explained that cakes can be ordered and customized to make them “completely individual”.