Pascal Grieder, why do you have to go on the ejector seat of the Salt-heads?
ejector seat? It is the most exciting chair, there is in the Swiss Telecom industry. I had to think, two seconds to put me in this chair. The Foundation of Salt is strong. I can build, so the company on the market unfolds.
you are the third Salt-in-chief since December 2015. This prepares them not abdominal pain?
I have nights free, no stomach ache and no sleep. I like to Ski. There are blue runs and black. I think most of the black runs on the exciting. If you drive down there, you, too, sometimes.
So don’t be afraid of the fall?
no. I have made since my departure in September, is already error? Sure. I’m going to make a mistake again? . This is one of them. It is important to get up again and continue.
What are the requirements you will have to get by Xavier Niel, the demanding owner of Salt?
These are relatively simple: to gain market share and profitability in the Private and corporate customer business.
This is just in Switzerland, with a low willingness to change is difficult.
Salt win quarter to quarter considerably more customers. We are well-positioned to be willing to change users. In the mobile Salt offers a world-class network at competitive prices. With Salt Fiber, we have launched a unique fixed network deal with television, telephony and the fastest Internet in Switzerland, which increases the pressure on the competition.
Really? Swisscom and Sunrise claim, to feel the entry of Salt into the fixed-line business.
We are happy with the way the customers pay for the Salt, Fiber develop. We do, but no concrete information.
“For an entrepreneur in his Position, Xavier Niel more approachable than I expected.”
Why actually?
We see it as a competitive advantage, if we keep the Numbers yet for us.
That feeds it’s not just the suspicion that so well.
As I said: Salt Fiber developed in line with our expectations.
Xavier Niel knows these Numbers. How high will be the degree of the interference?
I have received since taking office not a single call from Xavier. Our degree of freedom is not significantly different from any other organization. Salt is in private ownership. The company has a strong Board of Directors, of which I get valuable Inputs.
The cost-conscious Frenchman is one of the leading mobile operators in Europe. How is he in personal dealings?
He is down to earth and a good listener. He is to be compared To. For a businessman in his Position, he is more approachable than I expected.
you have taken the Salt in turbulent times. For example, the customer service has been stuck for the summer in the criticism.
The service performance of the Salt is in the vast majority of cases, well and quickly. For the Rest, we are working intensively. The customer satisfaction has top priority for me. The customer service is better than six months ago, and will be available in six months, again better than today.
especially with the launch of Salt Fiber ran anything but smoothly. What do you say to angry customers?
There were teething, and we were too slow to fix this. We are collecting new customers on a monthly basis, the satisfaction with the Service. The curve shows a steep upwards. Customers turn to you personally to me. I’m looking at all of these cases. So I’m making sure we eliminate the cause of the complaint, and not only the specific concerns. Customer satisfaction is my top priority.
A beautiful phrase.
For me, this is extremely important, and that’s why I come to work every day. I want to be proud of our products. In the local Telecom market is a tough crowding-out competition. We cannot afford to have disgruntled customers simply.
Nevertheless, Salt has restructured in the past three years, and job cuts. How do you get a better customer service?
The Phase of restructuring is over since 2017. I like using the image of the athletes. Salt has slimmed down and is now “fit”. In order to keep the shape, we must remain lean and efficient. The only way we can respond quickly to the needs of our customers. It makes no sense to lose too much weight. In some areas, such as network and information technology, we have built up also.
The distribution of Salt-Fiber is currently limited. Before you have your landline on the copper cable?
Actually use only a third of all Swiss households Salt Fiber. The other two-thirds do not have access to glass fiber networks, which lead directly into the buildings of private individuals and small companies. Here is the competition, with the result that the consumers pay for less power per year, about a thousand francs more than our offer. Our offered speed Internet access with 10 Gigabit per second over copper cables is not possible.
The solution would be a cooperation with the market leader, Swisscom.
Whether such a proposal depends heavily on the economic realities. Recently, the national Council has adopted the revised law on telecommunications. The Swisscom benefits. She is not obliged to grant other providers access to the network on competitive terms. This weakens our negotiating position. Our goal, however, is clear: We want to get into as many households as possible, so that consumers get a real choice.
A focal point for the mobile operator, the new network technology, 5G, is 2019. Salt exerts in comparison to Swisscom and Sunrise. Why?
We will be offering starting in the third quarter of 2019 commercial 5G products. Also, we have already carried out Test operations. We just talk less about it than our competitors. The reason is simple: There is no 5G-capable devices that are available today. As long as I can make my customers no solid offers, I see no reason to talk about it dissipated.
An important hurdle needs to take the Salt, however. At the beginning of January, the Confederation auctioned the 5G licenses. Holding company owner ready to Niel a financial cushion, so that the company can keep up with the competition?
Unfortunately, I cannot respond to your question in Detail. The auction rules do not allow potential auction participants at this time, comments regarding the auction.
(editing Tamedia)
Created: 16.12.2018, 19:06 PM