Coop Mobile has changed by immediately on the mobile network of Swisscom . Thus, the third-largest mobile operator, has lost another major customer in Swisscom, after the cable operator, UPC, was bailed out.
However, there is a significant difference between the change from Coop Mobile and UPC to Swisscom: In the case of UPC, the customer had to do nothing and be automatically converted.
in Contrast to Coop-Mobile to cancel-the customer, and the change of an active drive, such as Coop announced on Wednesday in a Communiqué. UPC customers here are friendly, said telecoms expert Ralf Beyeler from the Internet comparison service money to the country.
Therefore, Beyeler doubts that many customers participate in the exchange: “A mass migration to the new Coop-Mobile deal is inevitable.” Because the hurdles are not just the depth of The customer need to comply with the cancellation deadlines, otherwise penalties threatened.
in Order to remain in the Coop, you must complete the customer a new Coop-Mobile contract. Only then can you use it in the future, the Swisscom network and can continue to use the super points.
No emigration wave
company the customer nothing, you will remain to the previous conditions in the case of Salt under the new Abonamen “Salt Swiss Flat”. A change of the SIM-card was not necessary. However, you could use any super points.
Nevertheless, “It will be very difficult to move the extremely lazy Swiss in the case of an offer for the user to switch to Swisscom,” stated Beyeler in an interview with news Agency AWP.
This is also Salt-Chef Pascal Grieder as: “The customers are still with us.” Nothing would change for them. The price will stay the same.
Therefore, Grieder does not expect a wave of Migration: The impact on Salt sales would remain manageable. Because Salt has Packed one on top of it. New subscriptions received unlimited data until the end of the year. This has not been the case, said the group’s CEO.
On the question of whether the data package will also continue next year, said Grieder: the Salt is to evaluate the offers constantly. Like the product the end of 2019, will see. “I have no doubt that we will continue to have very attractive offers.”
Surprising exchange
The abrupt change comes as a surprise: The cooperation had been terminated on Tuesday, wrote Coop. Reason different ideas about the further development of the partnership, to be the Salt-in-chief Grieder said.
The customers were charged on Wednesday morning with a fait accompli. “We hereby would like to inform you that the joint cooperation between Coop and Salt was terminated. Your contract continues as normal, under “Salt, Swiss Flat” with the same terms and conditions and you need to do nothing. Please note that you can’t pay your bill immediately with a Supercard premiums,” it was said in a text message on the mobile phones.
the Salt had sold almost 14 years mobile subscriptions and prepaid offers under the name of Coop. To pay, sales and customer Grieder wanted to make. So Salt as a foreign brand, only the Post has sold, in their name, you mobile offers.
(oli/sda)
Created: 09.01.2019, 13:14 PM
