on average each day, 125’000 rail customers arrive late at your destination, on bad days, up to 300’000 people of delays are affected. The SBB are aware of the problem and respond with the first emergency measures. “Further steps are necessary.”
The SBB boss Andreas Meyer said on Monday before the media in Bern in person. Yet he could present “no great results” when it comes to punctuality, but for the time being, only “modest measures”. Therefore, he concluded: “We will not have a swift recovery.”
the problems with The Federal Railways are complex: delays in the commissioning of new trains with growing passenger numbers, delays on the busiest routes, as well as a tense staff situation. Meyer spoke of a “operating and emotionally very challenging year 2019”.
balance
in addition To the structural challenges of a fatal accident of a train attendant and experience, heat related problems, as well as major events such as the wrestling and Alpine sports festival and the Fête des Vignerons. Suffered the customers punctuality. That this was not dropped in comparison with previous years, the whole of, designated CEO of the SBB, Meyer as “a tour de force performance”.
The operational Situation in the coming months and years tense. Therefore, the SBB want to find the “Balance between ride and build”. Maintenance work and expansion projects should be better planned. Where necessary, more reserves in the case of personnel, rolling stock, equipment, and in the roadmap would have to be created, said Meyer. “We are primarily a Transport and not a construction company.”
Flexible departure times
First small measures to be implemented at the timetable change in December 2019. There are adjustments in minutes – or even seconds in the area, said Meyer. Will be introduced selectively, for example, the “First in, First out”principle. This means that in the Future the train leaves at first, which is previously prepared. So will prevent the delay of a train is transferred to the other.
The measure is only introduced once in the train station, Spiez, BE, where each of the two Intercity trains of the Berner Oberland and the Valais – arrive virtually at the same time. Today is fixed that the train from Interlaken is about to leave three minutes before the composition of the Brig. From the age of 15. December should be more flexible.
Change airport
As a second emergency measure, the SBB recommend in the future, travelers between Eastern Switzerland and the Central plateau, and Vice versa, at the airport instead of at the main station in Zurich to switch. At the airport, the appropriate trains at the same platform, which shorten the transfer time and the connectors make reliable, without that the schedule had to be adapted to keep.
These steps are used, the first of the long-term program “customer punctuality 2.0”, for which SBB is also a group of experts. While customer punctuality has risen steadily in recent years and in a European comparison high, it is called from the SBB. “Regional and on individual lines, however, it is at times to an unsatisfactory level.”
Lack of train drivers and trains
The SBB gave on Monday, stressed self-critical.”We should have brakes in the past, probably at one point or another,” said Meyer. Today, the SBB, in some areas, be at the stop.
“was It underestimated, for example, a total of how many drivers we need,” said Meyer. Therefore, a lack of personnel would be today, on peak days. In addition, the new double-Decker trains of the type FV Dosto Bombardier’s six years of delay would have. “The way is licking not a goat,” said Meyer.
customers can be empowered
the SBB are Finally the victim of its own success: In the first half of 2019, the passenger have increased in numbers in passenger traffic by 7 per cent. In spite of these challenges remain, the goal is to keep the customer punctuality at the present level or even increase, write to the SBB.
in the boat brought also the customers should be. You should be able to take various options position. Is possible according to the SBB, for example, a single Hold will cancel for certain Train types, “if the trip chain with other trains or Offered”.
Push-message delay
According to the SBB to announce the infrastructure operators, their sites in the future, also early binding; for the railway undertakings to have a possibility of Opposition is to be created.
Further operational Changes are to be expected soon. This also includes the Expansion of the customer information via the SBB App. It is planned around a Push alarms in case of faults. First results are expected in March 2020. (oli/sda)
Created: 28.10.2019, 11:06 PM
