I lost unfortunately my mother in 2017, and my first complaint to the patientklagesystemet is from december 2017.
– I have been in contact with patient complaints as such about every 14 day in 2 years and 5 months and have really felt that nothing happened.
– And when after a long time finally something happens, then the appeal just rejected.
– Even though I have an email from a senior physician who recognises that you have made mistakes, since you treated my mother.
so begins Michael B a letter to the nation! about his dead mother, and the way the system has treated her.
Michael is very angry that patientklage system in his eyes will not admit fault and holding the hand of their own. And he thinks there should be more debate about patients ‘ complaints and focus on, how many actually get right in a complaint. His letter – which the Danish Agency for patients ‘ complaints have seen and the comments below – continues namely as follows:
– Disciplinærnævnet runs in my mind is quite clear from the responsibility they have.
– I feel they are holding the hand of the doctor, although the doctor’s boss has admitted the mistakes they have made.
– I will definitely ha the doctor punished, or at least as the least – ha that he gets a note for it.
– You have to think that if my mother had come in the proper treatment, so had the chance been that my mother could have been here today.
– There is something here that does not hang well together, and I will not end the matter, writes Michael, and the nation! have asked the Danish Agency for patients ‘ complaints, where many of the complaints that came into the years 2016,2017,2018 and 2019, which ended with criticism of the doctor/health professional/treatment. And what a citizen – which, as Michael will be rejected by you – can do, if he will proceed with the case. Their answer is:
– As a citizen, one must as a starting point always use the administrative remedies available, e.g. Health Disciplinærnævn, if you have a complaint about a specific healthcare professional.
– If you as a citizen is dissatisfied with the decision, you can:
– 1) may apply for reopening of the case, if significant new information or
2) choose to go to court and bring a case against, for instance, a given healthcare professional, writes the Danish Agency for patients ‘ complaints, who have also sent this statement of the settled klagesagerm that shows that approximately 25 percent of complaint proceedings ends with the criticism:
– In relation to the processing time, we are working focused to reduce the processing time, which, unfortunately, has been extended since its establishment in Aarhus in the summer of 2018 (as part of the then government’s udflytningsplan).
– We have on our site informed about the prolonged processing time, and an action plan to ensure the settlement of the backlog of cases was in december adopted by the Finance committee in the Parliament, writes the board, but what are you thinking?