According to Le Parisien, quoting the Ministry of Energy Transition, the Italian electricity supplier ENI would have recognized on Wednesday August 23 billing errors with some 100,000 customers, who should therefore benefit from a rectification.
While hundreds of ENI customers had complained of having received exorbitant electricity bills, the daily revealed in its online edition that the Italian electricity supplier “admitted errors”. The information does not come directly from the company, which did not react immediately, but from the cabinet of the Minister for Energy Transition, Agnès Pannier-Runacher. “ENI’s managers have acknowledged sending erroneous invoice schedules to some of their customers who renewed their contracts in the second half of 2022, in particular because they did not fully take over the government protection measures”, quotes the newspaper.
The case had sparked controversy when these customers, who had subscribed to contracts at the “market rate”, had received invoices of up to 5,000 or 9,000 euros, even though the government has put in place since 2022 a tariff shield . Considering themselves cheated, these individuals had gathered in a Facebook group called “Victims of ENI and their shenanigans” to assert their rights. It had some 3,000 members.
ENI officials were invited late Wednesday afternoon to the Ministry of Energy Transition to explain themselves. Still according to the cabinet of Agnès Pannier-Runacher quoted by our colleagues, the leaders of ENI “are committed to implementing corrective measures guaranteeing that their customers are indeed billed the price of the energy shield for the year 2023. About 100,000 customers should be affected by this rectification.