This is the only good news of a galley trip: travelers departing from or arriving at Montparnasse station whose train was delayed on Friday or Saturday will be able to get a refund. Up to the full price of their ticket, if the delay exceeded 4 hours, the SNCF announced on Monday July 31. An exceptional measure, announced after the giant breakdown due to lightning which occurred on Friday in the middle of the day. This had then created a big mess on the rails of the Atlantic axis, disrupting the movement of trains for more than 24 hours.
“For all travellers”, SNCF Voyageurs will apply “the usual commercial measures” of compensation (G30 guarantee), the group had already informed on Saturday, while indicating that “additional compensatory measures” could be added. This weekend, “the reflections” were “still in progress” on the form that these additional measures will take, but this Monday, the SNCF finally announced that travelers who suffered a delay of more than 4 hours between Friday and Saturday will be compensated up to 100% of the ticket price.
“I remind you that you have the right to compensation and I hope you had a good trip with us!”, had already alerted a sibylline voice in the loudspeakers of Paris-Quimper n°8755 supposed to arrive at 12:32 a.m. Saturday and finally arrived at… 4:07 a.m. With a 3h30 delay, all passengers on this train will be able to claim a refund of 75% of the price of their trip under the terms of the G30 Guarantee which “applies from 30 minutes late on the TGV inOui and Intercités “, recalls the SNCF. To claim it, it’s quite simple: just log on to the dedicated site and let yourself be guided.
And regardless of the cause of the delay, compensation applies in all cases, whether the disruption is attributable to the carrier (material failure, strike) or not (bad weather, personal injury). As for the amount of compensation, it “depends on the importance of the delay on arrival and the train taken” and the choice of the type of train taken. On the inOui and Intercités TGVs, compensation reaches 25% of the ticket price between 30 minutes and two hours late on arrival, 50% between two and three hours and 75% beyond three hours.
But beware, for those who traveled on a Ouigo, another compensation policy applies. Passengers are compensated up to 25% of the total amount of the ticket (excluding options) for a delay on arrival of one to two hours, and only 50% beyond two hours. A voucher is automatically sent by email a few days after the trip, which can then be credited to a bank account. And don’t panic for latecomers, it is possible to apply for G30 compensation online “as soon as the train arrives and up to 90 days later”, specifies the SNCF.
