Munich – “This postal station is a joke,” begins the relentless billing of an angry customer. In his Google Review about the Post office on Tegernseer Platz in Giesing he complains about long lines and unmotivated employees, the “have no clue”. With his anger, he is not alone.
find on The net many Users who leave no good hair on the branch. “Packets should be deposited, are missing. Letters that are abandoned, not to come. Something does not fit here,“ reported a disgruntled customer. “Here Saturday morning to go to the world, is the perfect Start to the weekend. Poor s can’t be‘,“ is practicing another User in sarcasm. Is the Post office on Tegernseer Platz, the worst in the whole of Munich?
branch occupies in Munich sad “top rank”
Overall, it rated only 1.3 out of a possible 5 Google stars. The location in Munich takes a sad “top rank”. Equally ruthless is classified in the state capital but also the branch of the Agnes street, which is also at 1.3 stars. It is striking how many negative Google reviews that have been made in the past few weeks. Has started the Christmas madness at the Post office already?
“the goal is to meet the wishes of the customers competently and quickly. In most cases, this will be achieved,“ commented a spokeswoman for the Post of numerous complaints. For the next few days makes you angry users, however, little hope.
the Post is responding to complaints
“Longer waiting times we can’t avoid it in time before Christmas,” in the opinion of the company. The reason is the above-average customer frequency. In the days before Christmas eve, in the upper giesinger branch strengthened apprentices should be used as a “Christmas angel”, in order to shorten the waiting times.
Whether this announcement, the angry User be reconciled? The satisfaction of our customers enjoy the highest priority, it says in the Post. “To come to a branch increased complaints, we take this opportunity to re-examine the Situation more closely,” says the company spokesperson. Whether any of the measures, then in the Google Ranking track.
That crash down on the Post just on the net a lot of criticism, is no more news. Some of Munich’s branches seem to lie in the favor of the customers, however, significantly higher. The location at station square, for example, has developed a 2.4 Google stars (although only five reviews).
And no matter how big the Trouble is: You have to take the employees in the stores also. They certainly do their Best, but for structural problems and short staff, then you can’t. And so the long queues that occur time and again to explain, most likely.
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