the Customer is always right.
this is an old saying among enterprises throughout the world, but it considers the apparently, not in the management of Bone’s.
Here selected the director to go direct in the flesh on the 28-year-old Cecilie Andersen, after she had written a negative review, where he calls her criticism of the ‘completely gone’.
It all started when Cecilie Andersen was at the restaurant in Aarhus 15. February to celebrate his birthday.
all in All it was an excellent experience, but she was still home with a bad taste in the mouth, as she thought, there were problems with the so-called ‘Early Birdy’offer where you can get discount if you eat in the period from 16.30 to 18.30. Therefore, she wrote that she felt that it was critical that she four times was eligible for the offer unless she got it.
‘It does, unfortunately, that one is going to sit with a feeling of being cheated. Unfortunately, this means also that I can not recommend Bone’s, as it can’t be true that you EACH TIME need to count and keep track of how much the bill should be before payment. A sin and a shame, as otherwise, I am big fan of your restaurant’, is it in the critical review.
Later it turned out that the most recent time was on a Friday, and Cecilia Andersen, therefore, had committed an error. And then there was trouble. Bone’s, therefore, direct contact to Cecilie Andersen on Trustpilot.
‘What you write, makes me sad, and if it is right, then I apologize, and am really annoyed, if other than us, have failed. Your suggestion that someone fails with the will of god is, however, completely gone. No one can be as with 30 years of quality related to the loyal guests dream of, that we could have an interest to cheat guests’.
the Article continues under the picture…
Photo: Bone’s
Read the entire correspondence between the Bone’s and Cecilie in the bottom of the article
Ekstra Bladet has spoken with Cecilie Andersen, who did not understand how they can treat their customers that way.
– He writes that my criticism of them is completely gone, and it seems to me very strange, as a customer. It is a strange expression to use to a customer. So, I am writing just that it’s not nice to be written to on the way. Therefore, I ask whether I must write with one another, as I do not believe him I am writing with, communicates very well. I will, however, never answer, says Cecilie Andersen of Ekstra Bladet.
– What do you think about the treatment?
– It is not about the review itself and the criticisms made. What it says in the complaint is no matter for me, but it’s all that I need to find me to be written so ugly, because I have written a general, review. It is unprofessional and bad customer service. Now I don’t want to come back to Bone’s, says Cecilie Andersen of Ekstra Bladet.
Cecilie Andersen recognises, however, that she committed a small error in his original review, but she has subsequently gone in to fix it. The criticism maintains, however, she.
the Extra Leaf in the wake of the criticism has been in contact with the director of the Bone’s Jan Vinther Laursen, who is well and thoroughly tired of the accusations on Trustpilot, which can not be challenged by the companies.
‘Financial crime in a Danish legal system, some of it is punished most fiercely and often harder than the sex crimes and the like, and when you as a Cecilie on the public platform direct writing, to the Bones, stealing deliberately from our guests, then you are the out of the quite serious accusations.
‘For me is the story here, then, an entirely different, and yes, the choice of words to Cecilie could have been more sensitive, but she could for my part just as well have called us pedophiles or rapists with the same justification, and we had enough also responded spontaneously and negatively on’, writes Jan Vinther Laursen to Ekstra Bladet.
Bone’s director does not, to Cecilie at the three other apartments also directing criticism against the Bone’s. He notes that she has been treated 100% correctly.
‘She does not examine prior to the public claim, she won’t contact the company and complain -‘ no ‘ she notes, just that the Bones are deliberately thieving. Don’t know if it is most frightening that She is upset that the Bones in the closed forum, where she is the sole beneficiary, ask whether she really is safe – or whether it might end up being more scary, to platforms on the net can describe the proper companies as criminals, without that the companies have any opportunity to influence this.
‘In the Bones, we are concerned to the maximum about our guests, and we try in all situations to behave properly, why of course we are affected by the allegations, as coarse as the Cecilie throws wide out on the internet’, writes Jan Winter Laursen to Ekstra Bladet.
After his mail, Jan Vinther Laursen called for to emphasize an important point in the case. Just as he recognises that perhaps they could have treated the case differently.
– We could easily have made it more gallant. Her reality is that she should have had a discount on a Friday, which she should not have. Therefore, skipping her review out of a wrong view of the situation, and now facing it on the net for ever.
– We love dialogue with our customers, but what we need to gradually use a platform like Trustpilot. In this case, she writes something 100% factually wrong, and now it is forever on the internet, says Jan Vinther Laursen to Ekstra Bladet.
at the same time, he believes that companies like his are powerless in the face of review on Trustpilot, where customers can write anything, and then it becomes presented as a truth.
– What should we gradually with Trustpilot? We know not whether some here, persons exist in reality, or the fake profiles. And then there are a lot of accusations against our company, which are described as truths, and there’s nothing we can make up or defend us, he says to Ekstra Bladet.
Extra Magazine has previously written about a similar case in an article from October 2017, when Morten Rygaard Heede visited Bone’s restaurant in the Property and wrote a very negative review on Trustpilot.
It was Jan Vinther Laursen to contact him directly.
See the full correspondence here:
And so it continues on the Facebook:
