More aware of their rights, more concerned about the use of their personal data and by the use of certain technologies in their daily lives, the French are more complained to the Cnil. The guardian of the privacy of citizens in the face of the digital received 14.137 complaints last year, an increase of 27%. In 2018, the year of the entry into force of european Regulation on the personal data (RGPD), these complaints had already made a leap of 32%. In 2017, the figure was only 8,000.
Depending on the institution, the French are very mobilized around this new regulation. “Nearly one-third of the complaints relates to the publication of personal data (identity, photographs, videos, etc) on the Internet (search engines, social networks, personal websites, online media, directories,…)”, she notes in her fortieth report of activity. According to it, 68 % of them indicate that they are more sensitive to the issue of the protection of their personal data. The shortcomings of data security are also now a recurring pattern of complaint. On this theme, the constable also received 2 287 notifications of breaches of personal data.
A high number of these complaints (almost 15%) for the exploration business, association, policy, whether by post, by email or by telephone soliciting.
activity Report of the Cnil 2019 (screen capture)
Another rallying theme: “the surveillance of employees at their location or during their time of work” accounted for 10.7% of complaints last year. Technological tools such as video surveillance, geolocation, or phone-tapping, are used by some employers.
“The cctv concentrates the most complaints, especially when the cameras are filming the workstations all the time, or the places of pause, record the sound, or when the images are visible at a distance,” notes the Cnil, which also notes that these complaints apply to both private actors and public.
Sanction record against Google
If the complaints continue to increase, the number of warnings has dropped slightly in the last year (42 compared to 49), as did the number of sanctions (8 against 11). The year 2019 has, however, been marked by a record fine of 50 million euros imposed on Google in January, this has exploded the total amount of the sanctions on the whole of the twelve months, 51,37 million euros compared to 1,196 million in 2018.
The american giant has been sanctioned by the French gendarme for the failure information of its users in the exploitation of their personal data, in particular for the purposes of targeted advertising, in violation of the RGPD. The origin of the procedure, complaints filed by associations None Of Your Business (founded by the lawyer for the austrian Max Schrems) and la Quadrature du Net. The Cnil is the european authority for data protection have imposed the highest fine to a us giant in this context. Google has appealed.
“We still prefer the cover, but in very practical terms, the RGPD authorizes us to impose sanctions that will be far more significant. It could be as large businesses”, said in February that le Figaro the president of the Cnil Marie-Laure Denis.
last year, the Cnil has conducted 300 inspections (including 169 on-site inspections , 53 in line, 45 coin and 18 hearings). For 2020, it has set three priorities to those that will be completed: the data to health and geolocation, as well as the cookies and tracers. It also begins this month its controls to verify the correct functioning of the application StopCovid and files Contact Covid and If-Dep, identifying sick people and their contacts.
The editorial team conseilleDonnées health, geolocation… The CNIL sets its priorities of control for 2020RGPD: “there will be penalties far more significant”RGPD: the Cnil imposes Google a record penalty amount of 50 million eurosSujetCNILAucun comment
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