‘With the mindset of customer service I am not sure to select SAS in the future.’
To end one of many concerned about SAS customers its lookup on the airline’s Facebook wall, which in these days overstrømmes with messages from customers who are trying to find answers on whether they can count on to fly with SAS on Friday.
It writes the media check-in.dk.
As Extra the Blade earlier have told, there is a view to strike among the scandinavian SAS pilots from Friday, 26. april. Negotiations on a new agreement between, on the one hand, the Swedish, Norwegian and Danish pilots and SAS on the other hand, is still in progress, but as yet, the negotiations according to standbynordic.com not borne fruit.
apply the alert is on strike from Friday, 26. april still.
When customers write on SAS’ Facebook page, meet the according to check-in.dk of a standard answer.
‘We believe and hope that we will reach an agreement in the negotiations, so it does not hit our customers. In general, we will by the service disruption always inform our passengers about the changes as soon as they arise, and what possibilities for on – and afbooking available,’ reads the answer from the SAS.
At the SAS, they hope that customers retain calm and waiting for a solution. The calls for the customers ombooker, if it is possible.
– We have given our customers the opportunity to rebook their tickets free of charge via our website and via customer service. We opened for shown last week to the customers who wish to change their journey, says chief press officer, Mariam Forester from SAS Denmark to check-in.dk.
The worried customer from the start of the article have plans to be going on a weekend’safari’ in Svalbard in the coming weekend, and he is worried about the trip at all can become something.
‘I could book tickets with another company in order to ensure that we do not miss the safari, but if the first SAS flight is not cancelled, I will not be refunded,’ writes the customer in the advertisement.
Precisely what constitutes a kattepine for the customers. For example if you do not use the outward journey on a return ticket, because you have chosen to fly with another company in order to be sure to get away, can not find the refund place, if the original flight is not cancelled.
at the same time, the traveler according to the check-in.dk also run the risk that your return trip is automatically cancelled, if one is not met, up to the outward.
