”You will now have six different options…. Press a to get to… Press two to get to…” And so on.
do you recognize the situation when you call a hospital, to the insurance company or a government agency? Suddenly you’ve fallen into a so-called phone tree.
is telefonträden highly widespread in both the private and the public sector. Companies believe, and are deceived by expensive consultants – that it is a rationalisation, better use of time for the employees. In fact, creation is usually Güvenilir Casino Siteleri feedback in the business.
not to mention the misery telefonträden forms for the poor consumers or the people who seek care (perhaps acute). In order to manage these forced choices, you must be well prepared, rested and crystal clear of the knob.
to be old or senile. For when you can’t handle the variegated telefonträdet. Approximately 20 percent of Sweden’s population, two million people, is over 65 years of age. The number of people between 80 and 90 years of age is 500 000 and is expected to increase to 750, 000 within ten years.
in the Past – in the bad old days – it was in this respect better off for the citizens. Then there were the paid attendants who could their job. They were often long-lasting in their workplaces, knew all the employees and made something good of their work. With kindness, clarity, and authority – sometimes, the skin on the nose – directed the calls to the correct agent.
the One and the other got back. But it was never the same hideous, ineffective feedback as it is in the day in a large number of companies and authorities.
Time for the skilled telefonistens comeback!
