– It is a little, as if the customers are trying to find fault and complain about the smallest things, says Caroline Pagliae from Aarhus, who is a clerk in Lagkagehuset to TV2 Østjylland.
It is not always that she has just very much want to meet at work. For experience she that the job satisfaction will be destroyed by the acidic customers who scold out.
– I think there are some customers who do not think about that it is another human being that stands behind the box, reads it from the young clerk. The past few months, there have been several incidents where Lagkagehusets saleswomen have been overfuset of customers. It culminated in the beginning of January, when a customer threw a loaf through the hatch in the bageriets drive-in.
Not any rye bread, but Aros-van, which has been the subject of numerous customers ‘ dissatisfaction. It is due to it reportedly has changed the taste, after Langeneß the Bakery was to Lagkagehuset.
It is among other things due to the episode that Lagkagehuset now encourages customers to spare the young girls behind the counter for their anger.
– When there are girls, we are going to have to send home from work because they have been given an overhaul, which makes that they almost do not dare to handle the next customer that comes in, then I as the leader need to take the focus away from that, says Michael Spottag, who is the master baker at Lagkagehuset Langeneß.
In connection with the complaints of Aros-the van has Lagkagehuset, therefore, sought with the signs in stores in Aarhus, where customers are invited to send their complaints via mail to the management instead of fixing them against the staff.
– But it has not slowed it. And it is not the case, that I do not think our girls must be able to withstand anything, I just think, there must be fairness, says bagermesteren.
– And I do not think it is fair, some of the things they experience. They come basically just work to provide a good service and hopefully meet some happy customers.
According to Henrik Høgh-Olesen, who is a professor of psychology at the University of Aarhus, is a very natural reason, that it is our sales personnel include, it goes above and beyond:
– It is those who are the closest. In situation you do not think that it is not those who have made the decision. For it feels as if it is the clerk, who is the occasion for one’s frustration, he explains to TV2 Østjylland
Caroline Pagliae have even recently tried to be left completely in shock after an expedition.
– I processed a customer one day, when we had problems with our cashier system. When I was done with the expedition, he asked suddenly about to get the two loaves of bread he had just paid for, for free. And I marveled, for there would come a message up on the checkout, when the customer has requirements on it, but it did not, says the young bagerekspedient.
the Customer could look at Lagkagehusets app, that he had earned enough points to get the two broke free, but because of the error in the kassesystemet, could Caroline Pagliae’t see it on the side of the disk.
– He starts to get worked up, talk down to me and say some nasty things. I promised him that he will get the free bread another day, but I couldn’t get a word introduced. At last stormed, he just out of the store, she remembers.
That is exactly the kind of episodes that is at fault in that it sometimes requires a little extra courage for Caroline Pagliae and her colleagues to come into work.
– You are a bit upset about it, and I usually do not have to be the type that lets me go on. But you can’t help being influenced, when there is such a thing, says bagerekspedienten.
Therefore, she has an invitation to the customers, who have a slightly shorter fuse than others.
– I think they should think, if it was them, who stood behind the counter. What they thought was reasonable, that people said to them,
