on average get a locals who shall make a criminal complaint sit for half an hour in a telephone queue. Last year was the figure in 13 minutes. Waiting for the longest time, it was in July, when the callers had to wait for 56 minutes in the average, shows a summary of the police as the local newspaper Mitt I requested.
the Halls of Mennt, team leader of the police contact center, explains the numbers for the newspaper that the authority had problems with semesterbemanning during the summer.
in the year to may, according to the police also because they are changed in their approach. Last year, they only received the notification today, however, they are also a part of investigative measures at the first call.
registration on the web has also increased, which has led to more work for operators, ” says Halls Mennt to the local newspaper. He argues that there is a risk that people stop report a crime by telephone if the waiting lists are too long.
” It is our great concern. Therefore, we try to constantly provide the best service possible. For example, reminds talsvararen in telefonkön that minor crimes can be reported just on the web, ” says Halls Mennt to My in.
