customers of the postal services annoy more and more. Less letter earlier collection times, late letters, boxes – the list is long. According to the Federal network Agency, there were in 2018, twice as many complaints as the year before.
Late packets, misdirected letters, or long waiting times at the Desk – more and more citizens are angry about the Deutsche Post and its competitors. The number of complaints to the Federal network Agency had doubled this year on 11.830 almost, told the Bonn-based regulator. In 2017, there were still 6100, 2016, only around 3900.
The critique mainly targets the market leader Deutsche Post DHL, but also to competitors such as the parcel service provider Hermes or DPD. The Federal network Agency emphasised, as measured by the total volume there were, however, still relatively little discomfort. While there is not a nationwide Problem, but is regional and temporary deficits. Previously, the “Rheinische Post had reported.”
show The high number, that the Federal network Agency is perceived as a point of contact for consumer Affairs, said authorities chief Jochen Homann. Half of the complaints refers to letters, one-third on packages. The Rest is about long queues in post offices or unsuitable opening Hours.
