Hello.
I write, because I think it looks like that the employees at the Citizen abusing the booking system to refuse to serve citizens.
– Or in good Danish: use the booking system as an excuse to get rid to carry out the work they are hired to perform.
so begins Peter K a letter to the nation! on the lengthy experience he got when he on Monday was at the Citizen service at the Newport Library. For while Peter sat and waited on his paper, so he noted that ‘nummertavlen’ changed, without that there were people who were served. And it seems he is mysterious, and in response, the municipality borgerservicechef has sent to the nation!, will the experience also called an error. Peter’s letter continues as follows:
– I ordered a new social security card, and had to go to the doctor the same day.
– So I just had to have a temporary health card. I thought, actually, you could do it via the citizen.dk, but you had to meet up in person.
– I arrived at 13:55, and got my time at. 13:57. I could get to kl. 15.24.
– You can see the timestamp at the bottom of your receipt right at the beginning of the video.
At a time, while I’m waiting for in the almost deserted waiting room, I look at the screen and sees that there are specified 3 operations, since I pulled my receipt at. 13:57.
– These operations are carried out overall at. 14:15 and 14:23. In addition, it appears from the screen that there have been, or are other reservations.
– Keep the break all together,
– Ie. that, at any one time is at least two-three available employees, five available computers, no one else to operate. the
– nevertheless, you become asked to wait its turn in the queue at. 15:24, ends Peter his letter, as the nation! has asked the city of Copenhagen to comment on. And it will Line Friedrichsen, Borgerservicechef in Copenhagen Citizen service like:
– I would like to make it very clear that it is a clear expectation and a requirement that citizens be serviced as soon as possible, regardless of schedule. It has not happened here and it we regret.
– I know that the employees seek it, and therefore I regard the situation here as a mistake. Them, we are trying to avoid, so that we can live up to the expectations of the people of copenhagen and we citizens have for our service.
– We have in the Copenhagen Municipality’s Citizen service always focus on our associates to help citizens as well and as quickly as possible on.
– the Video from the citizen shows that he is experiencing a waiting time that is longer than both the citizen and we in Copenhagen are satisfied with.
– we are working on to avoid and we know well that a transition to increased booking is a new way to provide service, which most often turns out to be better service – when it is said you could come in off the street and get an optimal service to citizens, writes borgerservicechefen, but what are you thinking?
