A DHL-Reality-Soap, in the main role: A Checkpoint reader wants to buy at the Post office (DHL) for a package of brand for € 16.99 (the school of the daughter had asked to be able to the pre-paid case from the school to send home)
1) In the DHL collection point at the Potsdamer Platz: “that’s not Something we make.” Call the service number, the information: “to do This, but only in a larger store, for example, at the Leipziger Platz.”
2) In the case of DHL at Leipziger Platz 12. Store employee: “That won’t do.” Call to the service phone of the Post: “But, this is the product case shipment that goes.” The employee is listening to via speakers, she says: “no, no, no.”
3) The Service Center Agent calls his supervisor, the store employee to call their supervisor. Supervisor branch says: “can’t.” Supervisor Service Center says: “no one has said that.”
4) The customer asks for a written confirmation of the information “Is not”. Supervisor on a telephone Service: “We are not sending any letters. We will send no Mails.“
5) store employee to customer: “you can do it only on the Internet and then print it out.” Customer: “When the online is available, then you should be able to do it in the store.” Store employee: “no you can’t, then we earn nothing.” Customer: “I’ll pay you for it.” Store employee: “That won’t do. You can do that here with your phone.“ Customer: “Would you show me how to do this?” Store employee: “That is Online, therefore, you must make the self.” Customer: “I now get a loud conflicting information, can you please help me to bring this to an end?” Appearance of the branch Manager (resolutely): “I must ask you now to make the switch for free!” The branch Manager urged the customers to the door.
More about
“Mega-package center” planned, Deutsche Post DHL creates 600 Jobs in Ludwigsfelde
Kevin P. Hoffmann
This Text we have taken from the daily mirror-“the Checkpoint”. The morning Newsletter Team editor-in-chief, Lorenz Maroldt, you can read completely and easily order under checkpoint.tagesspiegel.de
