The airlines have achieved in the past year, a new record. A total of around 29 000 flights from and to Germany have been cancelled, around 8600 for more than three hours late – as many as never before. The analysis of the passenger rights service provider EUclaim. Particularly hard hit passengers in the summer Alone, between April and October 21 280 flights were canceled, 6369 machines arrived more than three hours late at your destination – 60 percent more than in the previous year.
Eurowings and Lufthansa, with the largest problems
debt should be poor planning: “The Airlines have maxed out your flight capacity in the summer due to the increased demand up to the last machine,” said Paul Vaneker, flight data expert at EUclaim. If you have technical problems or a lack of on-Board personnel failures and massive delays were the result. In this case, the phenomenon was already well known: “For years, Airlines have to fight in the summer flight plan with problems,” added Tim Lamyon, Manager of EUclaim Germany. However, bad weather and strikes have caused in the past year, outages and delays. With 1408 delays over three hours, Eurowings was the lateness in most Airline in Germany. With the cancellations had to beat around most common the customers of Lufthansa. Germany’s largest Airline line a total of 12 672 flights.
consumer advocates want to be called automated compensation
The many problems in December, the Federal Minister of justice Katarina Barley (SPD) on the Plan. She invited representatives of the consumer associations and airlines to the conversation. The Airlines pledged, among other things, to facilitate the Request of compensation – such as through Smartphone Apps. Some consumer activists, but far enough. You are calling an automated compensation in the event of a Delay, passengers would have to make no request. Recently the German consumer protection Minister Reinhold Jost (SPD) had tabled a motion in the Federal Council.
