Allegations of money laundering and racketeering has for a long time plunged in Swedbank in a crisis. When criminal allegations or concerns of spreads within the banking risk of the bank staff to be affected by the commotion.
– At the big events, it happens that employers forget to ensure that the staff feel good, ” says Ulrika Boëthius, chair of the union of finance sector employees.
the 26.000 members who are professionals in the banking and finance industry. When the workplace gets negative attention mean Ulrika Boëthius to the employees likely to feel stressed.
– At the major news events in the banks hands the staff becomes more stressed than usual, for example, they need help to learn how to handle the really angry customers, ” she says.
For the country’s 59 savings banks have the tours around the Swedbank meant more anxious customers than usually. Despite the fact that the banks are independent such, they are associated often with the big bank, among others, because they jointly own about ten per cent of Swedbank.
Last week, it came in worried, some customers who wondered how brottsanklagelserna affect their economy, but then it has been sufficient that we explain that we are a stand-alone bank, ” says Bettina Johansson, fackrepresentant at Sörmlands sparbank, which has 200 employees.
Boëthius, the employer can bring up issues that upset customers can think to ask, along with answers. When more customers than usually, issues do managers need also to show consideration for the time it takes for the staff to carry out their duties. At the local level, union representatives help to bring the talks with the heads.
in Addition to upset customers at risk of criminal allegations to undermine the staff’s confidence for the workplace. As an employee you want to feel proud of their workplace, which can make many people start to think about changing jobs. Similarly, the part to be accountable in the privacy of the criticisms raised against the workplace.
“I have heard people say that they don’t even want to tell you that they are working on the bank when they meet new people, because they are made to answer for all the questions,” says Ulrika Boëthius.
mitigate the dissatisfaction among the employees she believes that banks should be as open as possible. By informing the staff of what happens to confidence in the workplace increase.
– It is important not to think too much on their external communication, or how to answer the press’s questions, there is a risk to forget how the staff feel, ” she says.
Future focus the association to engage at the local level to help their members. But Ulrika Boëthius also emphasizes that all employees, regardless of where they work, should have the conditions to go to work and continue to carry out its work.
In the day working approximately 8.149 people on Swedbank in Sweden. According to Unni Jerndal, press contact at Swedbank, they do their best to support employees.
– the Heads are available for the employees, and is involved in ongoing work. We have added many staff meetings where we go through the information and kundreaktioner. We’re talking about what happens and how it affects customers and ourselves. We have a close to the leadership, where managers pick up employees who are not doing well.
– Employees from different parts of the business goes in and supports where there is much to do, so that we can create recovery for those who need.
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