Service to help the finns to the right of the authority and the transaction channel.Civil advice can be connected to all public services-related issues and problems.
When you think about government services in the transacting, comes in many the first with bureaucracy, forms, and abstruse instructions. In recent years public services have, however, sought to clarify and to bring easily understandable form.
a Large part of government services has shifted to the electronic form, and transactions are supported by the population register centre of Finland.en-service portal and citizens ‘ advice.
civil advice through the can not get to initiate things, but it controls the right authorities.
a Service to help people find their correct authority or body, as well as the electronic service, if possible, civil advice services manager Minna Kuitunen describes.
citizens ‘ advice can be contacted by phone, email, chat, or through an electronic form. Contact information is found in the civil advice.en-site. 2017 contacts come 80 000 and this year the number is expected to rise to more than 100 000.
most Typically, issues associated with the authority forms, and electronic English.en-to the services or their functionality. In addition, the citizens ‘ advisory help and guide to use English.en-service, through which, again, direct access to the government services to electronic transaction channels.
– Questions should be life cycle. Finland.en-services comes at the moment a lot of questions, when services will be more widely introduced, Minna Kuitunen explains.
Services in one place
where the civil advisory is an advisory and guiding services, is Finland.en-the site brings together all government services in one place, so need no need to adventure in a number of different sites.
English.fiction you will also find instructions and a link to, for example, maternity allowance or income support apply for unemployed registration and the day-care application for the filling.
English.en-the service can also authenticate to the banking codes or a mobile certificate, allowing to deal with various authorities easily in one place. Authenticate with can introduced also in Finland.en-message-service, which can receive the authority of the information, decisions and other important official communication more easily in electronic form.
by Downloading the new English.en-mobile application can get the information, decisions and other important official communication even more convenient in electronic form, when they come directly to your phone.
Read also: All the information in one place – the online service saves your time and nerves public services.
advice to call off the emergency services
One of the civil advisory duties is also to reduce the emergency center of the future, public administration concerning the number of calls.
in Total, the emergency center will be called each year more than 600 000 there unheard call. A large part of these are sure calls, which do not belong to either the civil advice.
a Lot will, however, also unhurried advice calls that can be handled in other channels so that they do not become congested to the emergency response center.
citizens ‘ advice could be common in all non-emergency by the government services matters, or if you simply do not know what authority should any matter turn. All clients will aim to advise the best according to.
in Urgent emergency situations where life, health or property is in danger, will always call the emergency number 112.
you have questions about any of the public services? The help you can get civil advice pins.
