“Oops, technical incident on the Île-de-France Mobilités site”. This is the message sent this week by IDFM, the organizing authority for public transport in the Ile-de-France region, to explain the “slowness” on online services, “due to an overload of activities”. A message that was confusing, IDFM recognized this Wednesday, denying that it encountered bugs when recharging Navigo passes or Imagine R cards. “We are at a peak time for registrations for students, who have a lot of attachments to provide on the online platform to obtain their Imagine R card,” explains IDFM, who recognizes that the dedicated website encounters a certain number of slownesses. And this, in particular “when submitting the attachments”.
However, on social networks, many users have expressed their dissatisfaction, explaining that they cannot finalize their procedures and are indignant at the time taken to resolve the problem. “With the bugs on the site which has not held up for more than 3 days, are we going to have the right to compensation for all our tickets used between October 1 and the arrival of our new card?”, worries one internet user on .
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And that was the whole meaning of the message broadcast by IDFM on social networks, in which the group “apologies for the inconvenience caused” and provides some advice to streamline the registration process. “Feel free to clear your browser cache and log in again. Our teams are doing their utmost to improve our services as quickly as possible,” the authority continues in its message. In total, she estimates that she has already managed to process more than a million files in a few days out of the objective of 1.1 million, and “another 20,000 on Tuesday alone”.
At the same time, IDFM – which insists on the fact that there are no bugs when reloading the Navigo pass – recalls that the applications “with which you can purchase and validate transport tickets” work perfectly. Among them, the IDFM Mobilités application, but also Bonjour RATP and SCNF Connect. Today, “90 to 95% of smartphones are equipped to recharge monthly passes,” notes IDFM, which prides itself on being “on an upward slope” in terms of the sale of tickets and monthly or weekly Navigo subscriptions. . “We reached 860,000 sales on channels in September and we broke our daily sales record yesterday,” assures the authority.