– I’m annoyed with the English situation.
– We are not in any way interested in, that our clients have subscriptions that do not suit their usage.
– And therefore we have also repeatedly made Rolf note – ever since his data usage increased in april 2018 – that he might benefit from switching to a different subscription that suits his usage.
– at the same time we sent him a receipt for every time his subscription has been filled up, how to say Christian Hoffmann, adm. director of CBB on the complaint, the pensioner Rolf N, from april to november last year paid 4000 dkk for the data, came up with on the nation! yesterday:
– I wish that Rolf is already back in april, had responded, so that we could have found a better solution, continuing the CBB director, and the nation! have also been allowed to display the content of the above-mentioned SMS message that is sent to Rolf:
‘ service message at the changed consumption’
, the CBB has sent 14 SMS servicebeskeder to Rolf from april to October 2018.
service message that is used ”XX kr on the data in this month, which is equivalent to XX MB of data” is sent as SMS to the customers.
IN the SMS write the CBB further: ‘if you Are in doubt about your subscription to suit your usage? So you can always contact our customer service at 50 50 50 50 and get help.’
Rolf has now seen the answer from the CBB, and he appears not, he can recognize that he has been made aware that he could do to change the subscription:
– They have good enough sent mail on consumption, as I have made them aware of, did not fit,
– They have not proposed a second subscription, most of the emails I receive from them is Their reklamemail, says Rolf, who still think that 4000 kr for something that may have been ‘invisible data usage’, is very expensive, but what do you mean?
