Actually, the ICE from Berlin to Düsseldorf. But then it came differently. First of all, the plan didn’t work out moderate Zugteilung in Hamm. The part of the train that was supposed to go to Cologne, it was with the utmost effort. Then the brakes did not work. The repair will take so long that the train was finally stopped even ahead of schedule. Held in Düsseldorf, the Problemzug ended up in Duisburg.
Many of the ICEs are unpunctual
travelers who are with the train or the plane on the way, need strong nerves. Disturbances in the operation start-up are on the agenda. In the past year, the punctuality of the ICE trains was reduced from 78.5 to 74.9 percent. This is not only bad for the Image, but it costs the group money. 53.6 million Euro paid by the railway in the last year as compensation to passengers, in the year before, it had been a mere 34.6 million Euro.
this Thursday Bahn chief Richard Lutz will explain the balance sheet press conference, the railway will be better. A number of could help him. In February, the punctuality of 80 per cent, “the best value since February, 2018,” says a spokeswoman. And a customer-friendly Reform is also already in view: compensation is in the future, apply on line, said a railway spokesman in the daily mirror. When it is, so far, not one could tell yet.
But with the flyer it is even better
travelers Should require prefer to be on the plane? Probably not. It is believed the Internet portal Airhelp is an increase in the number of passenger flights in Germany from 2016 to 2018, only five percent, the number of delays and failures, but by 55 percent. Almost 800 million euros have passengers in the past year in compensation, has the air passenger rights portal flight right of all people, 300 million euros more than in 2017.
The Federal aviation office received 2018, more than 4,200 complaints about cancellations, delays or denied boarding, 1500 more than in the previous year. This Thursday the Federal Minister of transport, Andreas Scheuer (CSU) consults with representatives of Airlines and airports, how to get the Chaos in the sky.
these are the worst Airlines
Particularly sorry for the passengers of Turkish airline Onur Air, are tested in flight right. Almost every third flight was too late. Also TAP Express, TAP Portugal, Air Canada, Vueling put the patience of their passengers, on a particularly hard test. Even worse, it hit customers of HOP!, Joon, Lufthansa CityLine, Air Nostrum and BA Cityflyer. These Airlines cancelled particularly frequent flight connections.
Minister of justice Barley: compensation need to be improved
Federal Minister of justice Katarina Barley does not want to accept such a situation any longer. “When it comes to consumer-friendliness, there are many other Airlines operating to,” said the SPD politician of the daily mirror. This applies especially to the question of how customers in the event of delays and cancellations will be compensated. “Compensation must easily and rapidly be to the affected customers paid”, – stressed Barley.
The Minister supported the demand of the consumer advocate to facilitate the process for the customer. “Applications for compensation must digital can be made,” the Minister said. Explicitly Barley speaks out against efforts at the European level, to strengthen the conditions for compensation, for example, by an extension of the reasonable delay times, or a reduction in the compensation payments. “Limitations in the compensation, I reject,” said the Minister.
More about
flight chaos in Germany, Airlines would have to refund to customers 780 million euros
Thomas the French component of
, The Airlines, says Barley, should passengers also better informed than in the past. For customer convenience as well as the “good-to-find” information in the German language on air passenger rights and the arbitration module. Many of the customers seem to know the Service of the arbitration Board for public passenger transport (SÖP): The number of complaints about Airlines is shot in the SÖP in the past year by 140 percent to around 28.100.
