“Emma’s 82-year-old grandmother was blown on their life’s savings”
“Emma Nordins 82-year-old grandmother Åsa thought she confirmed a contract for a new subscription when she dialed in the code on their bank token.”
“instead, she became of the with a quarter of a million dollars – in one day. Now do not want the bank to replace her, and write Sundsvalls Tidning. “
” I’ve seen my grandmother cry every day. One wonders how much more she’ll be able to this, it is a terrible thing, Emma says to Aftonbladet. “
“In August last year called a man to Emma Nordins 82-year-old grandmother Elizabeth, from Sundsvall, who claimed to want to sell a new subscription for Telia. Grandmother, who already is a customer of the telecom operator thought that the offer sounded good and accepted it. She was told that she had to confirm it by entering its code on their bank token which she did.”
“But the person who contacted her grandmother was no sales person without a scammer. With the help of Åsa’s data created deceiver a bank id and a Swish account. In total, she was of 250 000 sek swishades to 15 different accounts. It took a day before Nordea, the bank she uses, discovered something and blocked access to the account.”
“– She was the jättechockad. She didn’t think it was true. She had not at all thoughts the day before that something like this would happen. She was also shocked that it passed a day before the Nordea noticed that the money was gone. To swisha to so many people so big amount and that the bank does not even react to it. She was in shock, ” says Emma Nordin.”
“the Incident was reported to the police, those involved in the fraud is uppspårade and prosecution await. But the money may Åsa not back, Nordea denies compensation, something even ST written about.”
“– Think yourself when you have been saving money all his life and lived in a certain way in order to have this money, then they disappear. And then when she tried to get help by Nordea so she was not there. I think this is strange, any kind of support had she been able to get in any case.”
“”Been a customer since she was 15 years old””
“Emma questioning how so much money has been disappearing from the account, without the bank reacted.”
” For us, it feels like to think that she only has herself to blame. But I think that as the bank is responsible to ensure that unauthorised people will not check on your account. If a person who has never used Swish, for several years, suddenly starts swisha a lot of sums, should not the bank to react in the past? she says and continues: “
“– She has been a customer of Nordea since she was 15 years old, it is the only bank she has had.”
“Now, Emma, and her brother notified the bank to allmänna reklamationsnämnden, ARN, which launched an investigation. She hopes that her grandmother will get redress.”
“– It is a difficult situation, I have seen my grandmother cry every day, one wonders how much more she’ll be able of this, it is terrible.”
“According to ST welcome Nordea that the case be tried. But they cannot comment on individual cases. They think, however, that it is serious that the customers for this type of fraud, but framförhåller also customers must keep in mind not to disclose personal information.”
” We have for a long time informed how to protect themselves as a bank customer. We have also sent physical letters to older people, and warned of this, ” says Carl Hemeren, presstalesperson at Nordea, told the newspaper.”
“This is the police, and theft prevention the best tips for how to protect your money.”
“✓ never give out your login information, i.e. user name, access codes or passwords, either by telephone, email or sms.”
“✓ Login never ever into your account on someone else’s request. Not even if the call looks to come from the bank or the police.”
“✓ Dare hang up the phone if you suspect it is a scammer – it’s not impolite.”
“✓ Trust your gut, don’t get fooled by explanations and excuses from the person on the other handset.”
“✓ do you Have elderly relatives – and warn them of this type of fraud, and talk about how they should act.”
“✓ always Report to the police if you have been or think you have been a victim of fraud – whether or not they managed to fool you.”
“✓ in Order to avoid to be contacted, you can contact different adresstjänster and ask to be removed from their web pages.”
“✓ no matter who is calling or what the call concerns – never give out any information whatsoever about your bank token. These data are personal and should only be handled by you. Neither the bank, the police or someone else need these data.”
