If you have difficulty hearing, or if you can’t understand English and other foreign languages, so the most of the weekend not been able to use Viaplay.
the streaming service has since Saturday namely had problems with subtitles on some devices.
‘Right now, there is a material subtitles. We are investigating the matter,’ writes Viaplay on the screen for those users who have problems.
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And if you look at the streamingtjenestens Facebook page, then there is a part that is affected by the problems. Here, the bitching, the people under the various lookups, as Viaplay in the course of the weekend have shared.
‘There is an error on the film. The subtitles does not work,’ writes one of the users, which is certainly not alone to complain:
‘After a day it still failed to get texts of your stuff. It is damn sure a sign of inadequacy. Maybe you should switch out of the it department. The compensation comes for it, since I can not English and therefore can’t use your product?’
‘Coming soon subtitles on your material again? It takes well not 24 hours to get a handle on?’
‘Viaplay is soon on a par with Yousee. They have become too big, and then you become arrogant and indifferent to customers.
And customer service sit for the shot and to lie to customers to get ro on.’
however, There is also a message in it a little more cheerful corner:
‘We have hired the Korean film, ‘Parasite’, so it would be extra nice with subtitles,’ writes another user.
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Viaplay can not yet say anything about how long the problems will last. But in a message to the Ekstra Bladet assures Mette Barnes, who is head of communications at Nordic Entertainment Group, the owner of Viaplay, that one is in full time to solve them.
‘A small part of our customers on Viaplay may right now encounter challenges with the subtitles. We are working hard to correct the error, and we apologize many times over for our customers,’ write Mette Barnes.
Also on Facebook have Viaplay hurry to get the answer to the disgruntled customers. Here reads it also, that not all of the users and devices that are experiencing problems.
‘It’s not all places, they (the subtitles, red.) missing. Until it is fixed, you can still find the subtitles via the app/website on mobile, tablet, PC, and Mac,’ writes a streaming service to multiple users.
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If you’ve rented a film, you can’t see because of the missing subtitles, there is evidence that you still can see it when the problems are resolved.
‘When you are not to see the film, you are very welcome to send us a private message with the email that you rented it on. So we can look a little closer at it,’ reads the message from the streaming service.
so far, must therefore arm themselves with patience, if one is using Viaplay and can not do without the subtitles.
